Frequently asked questions

Is It Legal To Instruct A Private Detective?

Yes, absolutely, our industry is legal. And within our work, we treat legality and ethics with the utmost gravity, and will not undertake any illegal practices at any time – without exception. Our operatives are UK citizens and abide by the law at all times.

We appreciate you may not be aware what can and can’t be done, legally, and so we encourage you to telephone us to confidentially discuss any particular areas, so we can advise you.

Are You A ‘No Result No Fee’ Company?

No we’re not. We are a professional operation, much the same as a solicitor or accountant, and so similarly clients pay for our time and expertise.

Having said this, we are extremely confident in our ability to deliver you results, based on our experience and track record. We also undertake a thorough process before every case, to ensure we fully understand its detail, and the client’s requirements.

What Regions Do You Cover?

In short – worldwide. We cover all of the UK from our base in London, and we have over 60 partnerships worldwide meaning we can deliver results for clients globally. 

Are All Your Services Confidential?

Yes. Confidentiality and discretion are at the core of everything we do and we are always improving our processes to keep these aspects front and centre of our operations. We protect our clients at all times, and we have invested heavily in superlative encryption services to ensure this applies online as well as offline.

Regardless of whether you proceed and instruct us, anything discussed from our first contact onwards will remain entirely confidential as a matter of course. We’re also happy to arrange and sign a non-disclosure agreement (NDA) if that equips the client with additional peace of mind.

Our unwavering commitment to confidentiality is the heart of our clients’ ongoing faith in PDL.


What Are Your Working Hours?

We run a 24/7 operation. While our office itself isn’t open 24/7, we run a comprehensive out of hours service, meaning there is always someone on duty should you wish to contact us with an urgent matter.


How Many People Work For PDL?

Being a security-minded business, we do not openly disclose details of our staff, who come from various relevant backgrounds including civil service, military, and police. We also work with a number of consultants from legal and other professional areas, meaning we have a wide variety of skill sets covered.


Can We Meet In Person?

Yes absolutely. While many companies advertising online are unwilling or unenthusiastic to meet in person, we are very open to holding meetings, either at one of our offices, or in a public place.


Can You Access Someone’s Email or Telephone Accounts?

Simply put, no we can’t. Doing so would mean accessing a third party’s data, which would be illegal. Forensic investigation may be possible, but only where there are legal grounds.

We recommend calling us on +442037471865 to discuss your specific requirements and we will advise you accordingly on the alternative methods we can utilise to legally achieve the results you need.


What Are Your Fees?

To advise you of detailed, specific costs, we will need more information on your case. To understand our overall fee structure and process, please consult our dedicated fees page.

We offer a free, no-obligation appraisal to everyone. Please contact us to arrange yours.


Any Other Questions?

If you have a question we haven’t answered above, or wish to discuss anything in more detail, please get in touch via the details below:

Phone: +442037471865  |  Email: